Terms & Conditions

These Terms & Conditions govern your use of the TnT Select Groceries website and the purchase of products from us. By placing an order, you agree to be bound by these terms.

About Us

TnT Select Groceries is an online grocery store supplying Caribbean pantry items, beverages, and snacks.
We operate and deliver within the United Kingdom only.

Contact email: 1tntselect@gmail.com


Products

All products are described as accurately as possible. Due to the nature of food products, slight variations in packaging, appearance, or weight may occur.

Customers are responsible for proper storage of products once received.


Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, stock issues, or suspected misuse.

Orders are processed once payment is successfully received.


Pricing

All prices are listed in GBP (£). Prices may change at any time without prior notice. Shipping costs are calculated based on order weight, order value, and product type.


Payment

We currently accept bank transfer payments.

When selecting bank transfer at checkout, your order will only be confirmed once payment is received.

Bank Details:
Bank Name: Monzo Bank
Account Name: TnT Select Groceries
Account Number: 98638551
Sort Code: 04-00-06

Please use your order number as the payment reference.


Shipping & Delivery

We deliver across the United Kingdom using tracked delivery services.

Order Processing:
Orders are usually processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next working day.

Delivery:
We offer UK-wide delivery.

  • Standard delivery charges are calculated at checkout based on order size and weight
  • Free UK delivery is available on orders over £60

Delivery Times:
Delivery times are estimates and may be affected by courier delays, weather, or peak periods.

Delivery Responsibility:
Customers are responsible for ensuring that accurate delivery details are provided at checkout. We are not responsible for delays or failed deliveries caused by incorrect address information.


Returns & Refunds

Due to the nature of food products, we do not accept returns unless the item is damaged, faulty, or incorrect upon arrival.

Any issues must be reported within 24 hours of delivery with photographic evidence.


Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery details
  • Ensuring orders can be received at the delivery address
  • Proper storage of products after delivery

Limitation of Liability

TnT Select Groceries is not liable for losses caused by delays outside our control, misuse of products, or failure to follow storage instructions.


Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.


Governing Law

These Terms & Conditions are governed by the laws of England and Wales.