At TnT Select Groceries, we take pride in delivering high-quality Caribbean groceries, including pantry staples, beverages, and snacks. Due to the nature of food products, our returns policy is designed to protect customer safety while remaining fair and transparent.
Unopened non-perishable items (such as pantry goods or packaged snacks) may be eligible for a return within 30 days of delivery, provided that:
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If your order arrives:
Please contact us within 24 hours of delivery with:
Once reviewed, we will offer one of the following where appropriate:
Refunds are processed to the original payment method and may take 5–10 working days to appear, depending on your bank or payment provider.
Items marked as reduced, clearance, or sale are non-refundable, unless they arrive damaged or incorrect.
Orders can only be cancelled before dispatch. Once an order has been packed or shipped, cancellation is no longer possible.
For all returns, refund queries, or order issues, please contact us at:
1tntselect@gmail.com
We aim to respond as quickly as possible and resolve issues fairly.
This version is consistent with your current product range and removes anything that could cause confusion or liability.